IT services
IT services and managed IT support for mid-sized businesses
IT support, IT maintenance, networks and IT security for companies without their own IT department. Remotely and on site in Reutlingen, Tübingen, Stuttgart and the surrounding area.
Who we are
Your IT services provider in Pfullingen near Reutlingen
Laufwerk.cloud is an IT services provider based in Pfullingen near Reutlingen, Germany. We take on the IT for businesses that have no IT department of their own: IT support when something stops working, regular maintenance, networks, workstations, servers and IT security. You have one named contact who knows your systems. We help you remotely or directly at your premises.
We work for mid-sized businesses and small independent companies: trades businesses, law firms, medical practices and manufacturing. In many of them the management, or an employee doing it on the side, looks after the IT. That costs time, and when something serious happens the business comes to a stop. With ongoing IT support you hand that task to people who work on it every day.
What is often searched for as managed IT services, IT outsourcing or IT maintenance is, with us, ongoing IT support from a single provider: you hand the day-to-day IT over to us, we take on maintenance, support and monitoring, and you keep the decisions.
When something urgent happens, we help. We would rather use careful planning and regular maintenance so that it does not come to that in the first place. Prevention instead of firefighting is the core of our IT services.
Services
What our IT services cover
Four areas cover the day to day IT of most businesses. Which of them you need is something we work out together in the initial consultation.
IT support and maintenance
When a computer stops working, the printer will not print or a program hangs, we help remotely or on site. The work in the background matters just as much: updates, patch management and preventive maintenance, so that faults become rarer. Your requests go through a helpdesk, and you speak to one named contact rather than a call centre.
- Remote support
- On-site visits
- Preventive maintenance and patch management
- Helpdesk with a named contact
- Hardware repair
Networks and infrastructure
A stable network is the basis for everything else. We plan, build and maintain networks for offices, practices, production halls and businesses with several sites. That includes Wi-Fi surveys, secure VPN access for working away from the office and the configuration of your firewall.
- Network planning and setup
- Wi-Fi surveys and optimisation
- VPN solutions
- Firewall configuration
Workstations and servers
New employees need a workstation that is ready to use, and existing devices need orderly management. We set up PCs, Macs and laptops, install servers, deploy software and maintain user accounts and permissions, for example in Active Directory. Asset management shows you which devices are in use across your business.
- PC, Mac and laptop setup
- Server installation
- Software deployment
- User management and Active Directory
- Asset management
IT security
Cyber attacks, data loss and unauthorised access do not only affect large corporations. We protect your systems with antivirus and EDR, set up backup solutions and review the state of your IT in security audits. In training sessions your staff learn to recognise attacks early.
- Antivirus and EDR
- Backup solutions
- Security audits
- Staff training
IT services on site
IT services in your city
From Pfullingen we look after businesses in Reutlingen, Tübingen and Metzingen, and we look after businesses across the wider Stuttgart area. The city pages set out the services and the answers for your location.
Reutlingen
IT service provider Reutlingen
Our office in Pfullingen lies directly on the edge of Reutlingen. We arrange on-site visits in Reutlingen and within a radius of 30 kilometres when needed.
Go to IT services ReutlingenTübingen and Metzingen
IT services Tübingen and Metzingen
Tübingen and Metzingen are inside our 30 kilometre service radius. We look after law firms, medical practices, trades businesses and manufacturing there.
Go to IT services TübingenWider Stuttgart area
IT support Stuttgart
In the wider Stuttgart area we work remotely and on site, from central Stuttgart out to Ludwigsburg, Esslingen, Böblingen and Sindelfingen. The focus is IT support and ongoing IT care.
Go to IT services StuttgartHow the services differ
IT services, IT infrastructure or managed hosting?
Our IT services look after the day to day running of your IT. Larger changes to your infrastructure and the operation of your website are covered by services of their own.
IT infrastructure
Do you want to move servers to the cloud, switch to Microsoft 365 or rebuild backup, recovery and monitoring? Those are infrastructure projects, which we describe on a page of their own.
Go to IT infrastructureManaged hosting
We run websites, online shops, web apps and email on servers in Germany. Updates, backups, SSL certificates and 24/7 monitoring are handled by us.
Go to managed hostingWorking together
How you start with our IT services
Not a drawn out project, but a clear way into ongoing IT support.
Initial consultation
You tell us how your IT is set up today and where it causes trouble. The conversation is free and without obligation.
Taking stock
We look at workstations, servers, networks and IT security and document what is in use at your business.
Fixed price quote
You receive a written quote for ongoing support, with no hidden follow-up costs.
Ongoing support
We take over support, maintenance and updates. Your named contact knows your systems and is available Monday to Saturday.
Direct answers
Cost and content of managed IT support
Two questions businesses ask most often before the first meeting.
What does IT support cost for small businesses?
The cost of IT support depends on the number of workstations, servers and sites and on which services you need, such as support, maintenance, backup or IT security. We define the scope in a free initial consultation and prepare a written fixed-price quote without hidden follow-up costs, so that you can plan.
What belongs in an IT maintenance contract?
An IT maintenance contract sets out what is done for your IT on an ongoing basis: updates and patch management, monitoring, backups with restore testing, support for faults and a named contact. Also important are the exact scope of services, availability, the term and the data processing agreement under the GDPR.
FAQ
Frequently asked questions about our IT services
Short answers to the questions businesses ask us most often.
What do IT services for businesses cost?
Do you also come on site?
Which businesses are your IT services intended for?
Does our data stay in Germany?
When can we reach you?
Will you take over an existing IT environment?
Do you look after IT security and backups as well?
What do managed IT services and IT outsourcing mean?
What is the difference between IT services and managed hosting?
Contact
Let us talk about your IT.
Describe briefly how your IT is set up and what gets in the way day to day. In the free initial consultation we tell you which level of support makes sense and what it costs.
Monday to Saturday, 7:30 to 22:00. Phone +49 1567 9134516.
Arrange an initial consultation